SHIPPING & RETURNS

UK Shipping:

​At Buck Stone, we ship to all UK mainland within 7 working days of your order.  For products in the FLOC collection that are in stock, we can send on a two day turnaround.  For urgent requests, please let us know so we can accomodate.

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International shipping

​We can ship over seas beyond the UK, and currently ship to USA, Canada and Australia.  Please be aware of tariffs and charges that may apply once it has entered your country.  These will need to be paid before your item is delivered.  You'll be sent an email from the carrier to arrange.  If an item is returned due to non-payment of duties,  you will need to repay for postage or a small restocking fee will be charged (please see below terms).  In stock garments are usually shipped on a 7 working day shipment once despatched.  Shipping is calculated in the checkout, if your country is not listed, please contact us for a quote. 

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All of our products, other than the FLOC collection are made to order, right here in Buxton.  Once your order has been completed, it will then be shipped first class on a 'next working day' delivery for UK customers.  For customers worldwide, it usually takes 5-7 working days. 

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If you have a more urgent order, please message us directly and we can see what we can do to help you. 

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Collection of your order from Buxton is also an option. ​

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Undelivered, Unclaimed & Returned-to-Sender Parcels

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Where an order is returned to Buck Stone because delivery could not be completed due to circumstances within the customer’s control, a £15 Returned Parcel Administration & Handling Charge will be deducted from any refund due.

This includes, but is not limited to, parcels returned because:

• the customer has failed or refused to pay customs duties, import taxes or clearance charges;

• the parcel has been refused by the recipient;

• the parcel has not been collected from a delivery office, depot or collection point within the carrier’s specified timeframe;

• an incorrect or incomplete delivery address has been supplied by the customer; or

• the customer has otherwise failed to take reasonable steps required for delivery of the order.

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The £15 charge contributes towards the reasonable costs incurred by Buck Stone in processing a failed delivery and returned order, including administration and staff time, travel and collection costs where applicable, packaging and consumable materials, unpacking and inspection of the returned goods, preparing garments for resale including pressing or steaming where required, repackaging and returning the goods to stock.

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Any postage, courier return-to-sender fees, customs charges or other third-party charges incurred by Buck Stone as a direct result of the failed delivery may also be deducted from any refund where permitted by law.

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Resending a Returned Parcel

If a customer would like an undelivered or returned-to-sender order to be sent out again, a new postage/delivery charge must be paid before the order can be redispatched.

The original postage charge relates to the original delivery attempt and cannot be transferred or credited towards a second delivery.

The customer will also remain responsible for any applicable customs duties, import taxes or clearance charges associated with the new delivery.

Buck Stone will not redispatch a returned parcel until the applicable postage charge and any other amounts properly due in relation to the returned parcel have been paid.

The £15 Returned Parcel Administration & Handling Charge will not apply where the failed delivery or return resulted from an error by Buck Stone, or where the goods are faulty, damaged or not as described.

This policy relates specifically to failed, refused or unclaimed deliveries and does not affect a customer’s statutory cancellation, return or refund rights.

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